Context and challenges
The customer, a drug manufacturer, is a subcontractor for major pharmaceutical companies. One of its production sites in western France is specialised in the production of sterile injectable products and drinkable solutions. It is responsible for the preparation, filling, manual inspection, and primary and secondary packaging.
The customer's teams observed an increasing number of quality deviations that were not resolved in time, in particular in the sterile filling activity. This resulted in delays that led to a bottleneck in the supply chain, which had a direct impact on the availability of pharmaceutical batches on the market. These delays were also creating tension in the in-house teams.
The customer asked Assystem Care to manage the backlog of deviations (process the deviations and identify ways to improve this process), and to provide assistance for the customer's "operational quality" activities.
workshops about continuous improvement